Here the user can view all the status of all open tickets that are still "open" under their specific user ID. They can see the ticket number (ID), the name of the person working the ticket (Supporter), which support team is assigned to them (Group), a short description of the ticket (Short Description), the date the ticket was created (Created), and the current status (Status). When an Five Iron Network Engineer takes ownership of this ticket, the status will change to something such as "In progress" or "Waiting on customer response". In this example the name of the Engineer that this ticket has been assigned to is "support pool" which means it has not been assigned yet. Once the ticket is assigned the name of the person supporting them would appear here so that the user would know exactly whom to contact for an update, or whom to expect a return call from.

 

 

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Click here to email us or contact us by phone to obtain a temporary username and password so that you can evaluate our HelpDesk for free. With the temporary profile you can browse sample tickets, create test tickets, review the knowledgebase, and more.