With the use of our support tools, we make it easy to interact with your team, schedule priorities, and respond according to the severity of your needs . . .

The HelpDesk puts our clients in control. Clients can login, create a ticket and through assignment identify to our support engineers if the trouble is critical in nature or merely something that should be completed during a regularly scheduled maintenance visit.

 

Response: Every time a ticket is updated by the client or support engineer an email will notify all parties involved of the changes.

 

Acknowledgement: When the ticket is created the system will provide the user with the exact ticket number for tracking purposes.

 

Knowledge base: There will be times when users simply can not remember a process, such as "how to reset my password". There is no need to log a trouble ticket, when they can find the answer to this and more located in the online knowledge database. More importantly, If the answer is not there, the user can make a request and the answer to that request will be posted for all users to access.

 

Single point of contact: The HelpDesk allows for a single point of contact within each company to pull up all tickets that have been logged by their staff. These metrics are useful in forecasting support needs.

 

Take a test drive of our online HelpDesk:

 

Click here to email us or contact us by phone to obtain a temporary username and password so that you can evaluate our HelpDesk for free. With the temporary profile you can browse sample tickets, create test tickets, review the knowledgebase, and more.